Claims Processor BDX - French Speaker

The Claims Processor role is an essential part of the CE Claims Hub team, responsible for handling claim administrative tasks for other European clusters. The position holder will provide various claims administrative services to customers, supporting them through the process of bringing claims to completion, including advanced reporting needs, BDX file booking, and system data completion/tracking.

• Perform day-to-day claims administrative tasks on time and within set deadlines (SLAs), applying appropriate processes and tools to ensure efficiency.
• Highlight and manage process exceptions proactively, collaborating with the Hub Team Leader and colleagues in a dynamic and agile environment.
• Maintain claims data entry, file indexing, and documentation integrity across all systems, demonstrating attention to detail and operational excellence.
• Deliver high-quality service within authority for various claim administration types or standard settlements, ensuring customer needs are met with professionalism and care.
• Support brokers and customers throughout the claims process, maintaining a customer-centric approach.
• Apply basic knowledge of commercial insurance (A&H, P&C classes, underwriting, or policy issuance) to claims administration tasks, ensuring compliance with industry standards.
• Stay current on insurance practices to enhance claims processing accuracy and efficiency.
• Adhere to the best practices outlined in the Madrid Hub 'Playbook' and EMEA claims processes and protocols, ensuring alignment with organizational standards.
• Collaborate with the Hub Team Leader and colleagues to foster strong partnerships and ensure smooth operations.
• Commit to personal development through coaching and on-the-job training, continuously improving technical competency for claims administration activities.
• Use advanced MS Office tools (e.g., Pivot Tables, VLOOKUP) to manage BDX Excel files, perform advanced data validation, streamline reporting and data management tasks, ensuring efficiency and accuracy.
• Proactively identify opportunities for process improvement and contribute to operational initiatives.

• Advanced level in English (C1) is a must.
• Native/Bilingual proficiency in French is required. Dutch would be a plus.
• Bachelor’s degree in law is preferred.
• Basic knowledge of commercial insurance (A&H, P&C classes, underwriting, or policy issuance) is preferred.
• Strong organizational skills and the ability to work effectively within time constraints.
• Advanced knowledge of MS Office tools (e.g., Pivot Tables, VLOOKUP).
• Experience working independently or as part of a team, with self-motivation and adaptability.

• 29+ days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Gympass
• Employee assistance program

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.